Hours of Operation:
What are SEAT SACK’s hours of service?
We are open Monday-Friday 9am-5pm EST.
Guarantee:
Do you guarantee your product?
SEAT SACK strives for quality and satisfaction in every product. We offer 100% satisfaction guaranteed.
I purchased the wrong size SEAT SACK-What should I do?
- Please call for a return authorization.
- We do not accept returns on printed products.
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Mailing List:
How do I get on your mailing list?
Postal Mail- Please click here to fill out a contact form. In the comments section please state that you would like to be on our mailing list.
Email- Please send your name, school name, and address to eblast@seatsack.com and we will add you to our eblast where we send out coupons twice a year.
Ordering Information:
How do I place an order?
Purchasing from SEAT SACK is very easy. We offer five affective ordering procedures that are convenient and simple for all our customers.
Mailing Address:
SEAT SACK, INC
P.O. Box 9732
Naples, FL 34101
How long will it take to receive my order?
- SEAT SACK will process your order in 1-3 business days.
- We ship standard ground shipping, but we can do express orders for an additional shipping fee. Please call for additional pricing.
- Products being screened or embroidered please allow 10 business days after artwork approval.
I received a mailer with a discount code…how do I use this code at check out?
Proceed through checkout per usual. During Step 2 of the checkout process simply place the code in the box when prompted and your discount will be applied during the final checkout process. (You may have to scroll down to see the prompt box)
At times our discounts or sale codes may not fit with our webservice guidelines. If your code does not work, simply give us a call and we will help you with your order. If you are ordering by purchase order, email, fax or USPS; simply write the code on the order form and we will apply the discount.
Special School District Pricing:
Do you offer a discount for School Districts?
SEAT SACK does provide Special School District Pricing. Please contact our toll free number or email michelle@seatsack.com for more information.
How can our School District receive preferred pricing?
SEAT SACK would need to become an approved vendor in your district. SEAT SACK will be happy to fill out any forms that your school district purchasing department would need for SEAT SACK to become an approved vendor. Please email michelle@seatsack.com for any questions on this matter.
How do we receive the preferred pricing when ordering on line?
If your school or company is not already set up in our program you will need to:
* In the email you will need to include your vendor id #, name of school (and the district the school is located in) or company and the email address that your district will be using when placing the order.
* We will enter it into the system and then send back an email to let you know that you are in the system. (The email address and vendor number must match in the future to receive the discount.)
* When ordering in the future you will need to login before selecting any items. After you login your discount will be revealed as you purchase items.
If you have further questions please feel free to call us at our toll free number.
Product Information:
I would like to know more about your product…do you have an information pamphlet.
SEAT SACK would be happy to send you more information. Simply click here to go to a contact form. In the comments section please ask for more information on the product you are interested in.
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Purchase Orders:
Will SEAT SACK, INC accept purchase orders?
SEAT SACK welcomes purchase orders.
Bids and Contracts:
If your purchases require formal bids, please add SEAT SACK™, INC to your bid list as well as your vendor list. SEAT SACK™ will give written and verbal bids.
Written requests for bids and quotes can be sent to:
SEAT SACK, INC
Attn: Bid Department
PO Box 9732
Naples, FL 34101
Verbal quotes can be requested at:
1-800-764-1235
Please ask for Bid Department when calling in.
Email quotes can be requested at:
Please place Bid Department in the subject line.
Can I place my Purchase Order on line?
Please follow these procedures when placing an order on line.
* Select items to be purchased and proceed through to check out.
* The billing address must contain the School District Name or Company Name and the billing address. Purchase Orders that do not have this may be subject to delay.
* Under payment method, select Purchase Order and place your purchase order number in the box.
* Items will be shipped out and payment is due upon receipt of invoice.
You may also choose to call our toll-free number, 1-800-764-1235 to place a purchase order or you may print off an order form from our website and fax or mail in your order.
Can I phone in a PO or Fax in a PO?
SEAT SACK welcomes the opportunity to serve you in any of these methods. When calling in please let the customer service representative know that you have a purchase order. You may print off an order form from our website to fax in or mail in.
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Retailers:
Are you interested in becoming a retailer?
Please fill out the form on our retailer page. When responding please include the following:
- State that you want to become a Retailer
- Name of Company
- Contact person
- Phone, fax, email and web address
- Federal Tax ID
- 3 References
- Bank Reference
Upon receipt of your request we will send out an information packet with catalog, pricing and ordering information.
Is there a minimum order requirement for Retailers?
We require that our retailers purchase a minimum order of $100 of product.
Need more information? Please feel free to contact us by phone, fax or email.
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SEAT SACK Information:
How do I figure out which size SEAT SACK to purchase?
SEAT SACK comes in several different sizes. Please click here to go to our SEAT SACK page for sizing information.
Does SEAT SACK come in different colors?
The original SEAT SACK only comes in one color, royal blue. However, we offer SEAT SACK in a home version made of synthetic nylon in red, yellow and blue. You will find it listed as the Economy SEAT SACK.
Does SEAT SACK only have one pocket?
We offer our 15 inch Double SEAT SACK with two pockets and our Economy SEAT SACK with two pockets. All other SEAT SACKs have one pocket.
Can I have SEAT SACK screened with my school or company logo?
SEAT SACK can be screened with a logo for a minimal fee. We ask that you contact our customer service department when wanting a logo placed on your SEAT SACK. They will give instructions on how to submit your logo.
On orders of 150+ or more SEAT SACK, we will screen print your school or company name for FREE!
(This offer does not apply to Retailer orders purchasing through wholesale prices.)
Will it take extra time for my order if we choose to have our logo placed on the product?
Screening can add time to the time that it takes to receive your order. Our standard 10 business days (if in stock) of receipt of product begins upon artwork approval.
Do you have a minimum order requirement?
No-but our pricing is tiered. The more you purchase the more you save!
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Company Thread Information:
Do you offer embroidery services?
Company Threads a Division of SEAT SACK does offer embroidery services
Will Company Threads design a logo for me?
Company Threads does provide a design service for a fee.
Can you use the logo that we currently have?
We can use your company logo, but it may require that we have the design transferred into a usable format.
How do I send in my logo?
Please contact our customer service department when sending in a logo.
Do you sell promotional items?
Company Threads offers promotional items that your logo can be placed on.
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